Reinvesting in transport

  • We don't make a profit because we reinvest all our income to run and improve your services
  • We are a public body, with no shareholders or parent companies, which means we can reinvest every pound of income in the transport network
  • For every pound we receive, 65% is spent on the everyday running costs of the network and 35% on improving it for the future
  • We reinvest in numerous projects, from building the new Elizabeth line, running the Tube through the night, modernising the roads to helping you to plan your journeys and keep you up to date with live travel information
  • Sustained investment is making it possible to make real improvements to the transport network for the millions of people who rely on us every day

Find out more about what we do.

Here are some of our improvements


Investment in new signalling, track and trains has cut delays by more than half since 2003. Train frequencies on the Victoria and Northern lines are now among the highest in Europe and new air-conditioned trains are being introduced to 40% of the network.

We have also partnered with Virgin Media to bring WiFi to a total of 250 London Underground stations and The Cloud to bring WiFi to more than 79 London Overground stations. We have launched all night services on two Tube lines, with more to follow this autumn. Read more about Tube improvements.


We've introduced new technology, like live bus arrivals, to help improve our customers' journeys, and are looking at innovative ways to reduce our environmental impact through projects like electric bus trials and our hybrid bus programme. Read more about bus investment.

London Overground

On London Overground, we're adding an extra carriage to trains, so that we'll have increased the capacity of the network by 25%. We've also installed WiFi at 79 stations and made a range of other improvements, such as improving ticket halls and ticket gates, installing lifts, widening entrances, improving shelters and increasing cycle parking. Read more about Overground improvements.


To make it easier for everyone to travel, around a quarter of Tube stations, half of all London Overground stations, most piers and all DLR stations now have step-free access from street to platform, and all our buses have low-floor access. We've also introduced tactile paving, audio-visual information, wider gates at stations and a range of accessible journey planning tools. Find out more about how we are making transport more accessible.

Ways to pay

There are now many ways to pay for your travel. As well as Oyster, you can use contactless payment cards on the bus, Tube, DLR, London Overground, tram and most National Rail services in London. This now includes contactless payments using a mobile phone or device too. With an online account, you can see your journey history, top up your Oyster card with pay as you go credit or add a Travelcard and apply for refunds. Read more about ways to pay and ticketing.


£913 million will be spent on transforming cycling over the next 10 years. To improve safety, we're upgrading Cycle Superhighways and new routes will be introduced. We're also transforming key junctions, implementing a network of Quietway routes and have expanded our cycle hire scheme to south west London. Read more about cycling.


Over the next 10 years, as part of the Road Modernisation Plan, we are investing around £4bn into the Capital's road network. Working with London's boroughs, we will transform bridges, tunnels and pedestrian areas to make our roads safer and more reliable. Read more about roads modernisation.


On the rivers, we are improving our piers by making it easier to see when the next boat arrives, installing signage so they are easier to find and refurbishing them so they are more attractive to use.

Elizabeth line

The construction of Elizabeth line is continuing at pace - 26 miles of new tunnelling will be complete this year. When it launches in 2018, Elizabeth line will bring 10% more capacity to London's rail network and will have created thousands of new jobs.

Emirates Air Line

Opened in June 2012, the Emirates Air Line was built to support regeneration in east London. The new cable car service runs between the Greenwich Peninsula and the Royal Docks. Over 3.5 million passenger journeys have been made since it opened.

TfL Rail

Since taking over the line in 2015, we've invested in improving the service by ensuring there are staff on duty at every station from first to last train and providing cleaner trains and stations. We have made a commitment to improve reliability and frequency on the line and integrated customer information with the rest of our network. TfL Rail will form part of Elizabeth line in late 2018. Find out more about TfL Rail improvements.

TfL Customer Services

A new single customer service number, 0343 222 1234 (TfL call charges), has been launched for all ticket enquiries including Oyster and contactless payment. It can also help with travel information queries, journey planning, lost property and complaints.


My Lines

My Buses

My Roads

My River Buses

My Emirates Air Line

My Journeys

My Places


    Favourite lines

    Favourite buses

    Favourite roads

    Favourite river buses

    Favourite Emirates Air Line

    Favourite journeys

    Favourite places