Many of our customers, particularly disabled people and people with hidden conditions, tell us they struggle to get a seat when they need one. We have developed a badge and card that we hope will help.
Following a successful trial in autumn 2016, participants reported 72% of journeys as being easier as a result of the badge and on 86% of journeys participants reported feeling more confident when asking for a seat on public transport. 98% of participants said they would recommend the badge and card to somebody who requires or would benefit from it.
The badge and card will be rolled out in spring 2017. You will be kept informed of availability and process if you sign up to our accessibility updates.
In the meantime, our Travel Support Card helps customers communicate with staff and other customers by writing down the help they need, including if they need a seat.
What do I do if I see someone with a badge?
If you see someone with a badge or card and you are seated, please stand and offer them your seat. While there are priority seats on public transport, we would like to encourage all customers in any seat, to be kind and offer their seat to those that are less able to stand.
I am less able to stand myself. Am I expected to move for badge holders?
Not at all. We recognise that many customers who need a seat won't have a badge or a card, including pregnant women, parents with babies, older people, injured people and disabled people, including those with hidden disabilities and conditions. We trust people to use their common sense.
Do users have to explain why they need a seat to other passengers?
No. The purpose of this badge and card is to eliminate the need to explain to fellow passengers the reason for needing a seat.