Can you travel another way?

Consider walking or cycling


Travel information

Avoid public transport if possible

If you can, use existing or new walking and cycling routes

If you must use public transport, avoid the busiest times between 05:45-08:15 and 16:00-17:30, and these stations and lines:

  • Central line between South Woodford/Redbridge and Stratford
  • Jubilee line between Stratford and Westminster
  • District line between Dagenham Heathway and Aldgate East
  • Victoria line
  • London Overground between Stratford and Willesden Junction
  • DLR between Woolwich Arsenal and Canning Town

Busiest stations and times to travel

If you must use public transport, check the busiest stations and times to travel.

Travelling safely

When travelling, you should:

Face coverings

Everyone should wear a face covering when travelling. Find out how to make a face covering. All our front-line staff are being given face coverings and we've also asked all taxi and private hire companies to wear face coverings and ensure protective measures are in place.

Hand sanitiser points

We'll add hand sanitiser points to:

  • All Tube and TfL Rail stations
  • At London Overground and DLR stations where it's safe to do so
  • All bus stations
  • Victoria Coach Station
  • All TfL River Piers
  • Woolwich Ferry
  • Emirates Air Line

Using contactless or Oyster

Most of our stations are only accepting contactless or Oyster to pay for travel. Some stations are still accepting cash:

This will help to keep everyone safe. Our staff are also there to help. We're running our services for those who need to travel so keep working from home if you can.

As staff face illness or have to self-isolate, we cannot run a full service. Our reduced service, with changes to bus timetables and some Tube station closures protects a core network for essential travel.

The Mayor of London, Sadiq Khan made a statement confirming non-essential Tube and bus travel has dropped. He is supporting our work to keep services running for essential travel.

Use our travel tools

If your journey is absolutely essential, you can use our travel tools and Facebook TravelBot to plan your journey. Some stations have changed entrances and exits.

Message of condolence

Read London Transport Commissioner Mike Brown's message of condolence for our colleagues who have sadly died from coronavirus

Message to Londoners

Read London Transport Commissioner Mike Brown's message to Londoners.

What we're doing

Restarting London

Find out about our restart plan to help London re-open carefully, safely and sustainably

Congestion Charge, ULEZ and LEZ

From Monday 18 May 2020, Congestion Charge, ULEZ and LEZ charges resume. 

From Monday 22 June 2020, we've proposed that the Congestion Charge will temporarily increase to £15 and hours will be extended, operating from 07:00 to 22:00, seven days a week. We've also proposed to temporarily close the residents' discount for the Congestion Charge to new applications.

To support care home employees, the NHS reimbursement scheme will be extended so carers can apply to their employer to be reimbursed for journeys relating to coronavirus, including journeys to and from work. 

We've also postponed the enforcement of stricter rules for freight vehicles until 1 March 2021 at the earliest.

Fare refunds

You can apply for a refund for your Travelcard or Bus & Tram Pass season ticket if you're self-isolating or not travelling due to concerns about coronavirus.

Bus boarding changes

We've changed to middle-door boarding for London buses, except for single-door and New Routemaster buses. This will help to keep you and our drivers safe. 

From Saturday 23 May, you must touch in on the yellow card reader on single-door and New Routemaster buses. For all other buses, you don't need to touch in at the moment.

Enhanced cleaning

We'll keep our enhanced cleaning regime across all our services. This includes:

  • Cleaning the Tube daily with hospital-grade antiviral disinfectant 
  • Key interchanges being cleaned more frequently, including during the day
  • All regular 'touch point' areas on buses, such as poles and doors being wiped down with a strong disinfectant every day

Free access to Santander Cycles for NHS staff

We've given NHS staff free access to Santander Cycles.

Construction sites restarting

All TfL and Crossrail project sites were temporarily suspended in March 2020. Work is now restarting on some sites and social distancing is being maintained.

Supporting our tenants

All small and medium businesses on our estate get 100% rent relief from 25 March for the next three months.

More information