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SCHEDULE 5 - Disruption, Defects and Failures
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Part A - Disruption, Defect, and Failure Definitions
The Disruption, Defect, and Failure types referred to in Schedules 3 ( Reporting Procedures ) and 4 ( Fault Attribution Procedures ) are defined in the tables below.
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Table 1 - Disruption Type Definitions
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Disruption Type |
Availability category |
Definition |
Comments and restrictions |
Train Delays |
Train Service Availability |
Where a Train stops for a period of time longer than scheduled at any specific location as a direct consequence of an Incident. |
The Train Delay shall be logged against one Train only, even though other Train(s) may be impacted.
The Initial Delay may be in the form of an unscheduled stop, or it may be an unduly extended stop that was due to have occurred.
The Initial Delay must be two (2) minutes or more in duration. |
Signal Failures |
Train Service Availability |
Where a Train is delayed, followed by a period of through-running at reduced speed affecting subsequent Trains which is due to a signal, points or track circuit Asset Failure or Defect until such signal is fully restored. |
The Signal Failure shall be logged against one Train only, even though other Train(s) may be impacted.
The Signal Failure must be two (2) minutes or more in duration.
Where a Signal Failure experiences a subsequent Initial Delay ( possibly due to additional investigatory or repair work ), the Signal Failure is considered to have ended and a new Signal Failure shall be logged from the start of the new Initial Delay.
Signal Failures spanning more than one (1) day shall be logged separately on each day. |
Train Withdrawals |
Train Service Availability |
Where all Customers are instructed to vacate the Train and the Train is withdrawn from scheduled Customer service. |
The withdrawn Train may or may not be replaced.
The withdrawn Train may be replaced or reinstated immediately, in which case no further Lost Customer Hours shall be incurred.
The withdrawn Train may be replaced or reinstated at some later point in time, or not at all, in which case some Lost Customer Hours shall be incurred.
The Train Withdrawal must be two (2) minutes or more in duration. |
Train Cancellations |
Train Service Availability |
Where a Train does not enter scheduled service from a stabling location, resulting in Lost Customer Hours. |
The cancelled Train may be replaced or reinstated at some point during its scheduled period of operation ( but at some time later than the scheduled commencement of service provision ) in which case no further Lost Customer Hours shall be incurred.
Multiple cancellations shall be logged as separate individual Train Cancellations except where a Speed Restriction is the primary cause when multiple Train Cancellations will be treated as a single incident.
Train Cancellations resulting from the withdrawal of depot services during the day shall be logged as individual Train Cancellations. Where depot facilities are unavailable as a result of a Minor Closure and the Lost Customer Hours are to be calculated from the resulting Train Cancellations ( i.e. the depot facilities have become unavailable during the course of the traffic day ), Train Cancellations will be applied to all directly affected Trains scheduled to stable at the affected depot and the calculation of their cancellation durations will take account of each affected scheduled trip and their preceding trips ( i.e. at least one whole round trip per affected train to account for the requirement to stable the Train early at the affected depot. ) |
Depot Late Start-ups |
Train Service Availability |
Where Trains are unable to enter or leave scheduled service from depots, sidings and other stabling locations including platforms. |
The Depot Late Start-up shall be logged from the commencement of services in the morning.
Train Cancellations arising from this type of disruption should not be logged as separate Disruptions.
A Depot unavailable during the operating day shall be recorded as individual Train Cancellations.
Depots can be considered late starting or unavailable if, as a consequence of a Partial Line Suspension, depots are affected such that Trains are unable to enter service and serve the LUL zone one area, or return to depot having served the LUL zone one area on their normal routes through the central area.
Depots serving more than one Line shall be logged separately for each Line.
The Depot Late Start-up must be two (2) minutes or more in duration. |
Partial Line Suspensions |
Train Service Availability |
Where no Train Service is Available between specific Stations on the Line. |
The Partial Line Suspension must be two (2) minutes or more in duration.
(a) Depots can be considered late starting or unavailable if, as a consequence of a Partial Line Suspension, depots are affected such that Trains are unable to enter service and serve the zone one area, or return to depot having served the zone one area on their normal routes through the central area.
(b) Where depot facilities are unavailable as a result of a Minor Closure the Lost Customer Hours shall be determined as being the greater of either the Partial Line Suspension or the impact upon the depot. For the avoidance of doubt, this means: |
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(i) where the depot facilities are unavailable from the start of traffic ( e.g. weekend closures ) the Lost Customer Hours shall be the maximum arising from either of the disruption types Partial Line Suspension or Depot Late Start;
(ii) where the depot facilities become unavailable during the traffic day ( e.g. early shutdowns ), the Lost Customer Hours shall be the maximum arising from either of the disruption types Partial Line Suspension or Train Cancellations. |
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(c) Notwithstanding sub-paragraph b ) above, disruption type Partial Line Suspensions will apply when calculating Lost Customer Hours for a Saturday, Sunday, Weekend or Bank Holiday Minor Closure, ( but only where depot facilities are unavailable from the start of traffic for the entire day or weekend period as the case may be ) provided that:
(i) Infraco uses its best endeavours to provide those Trains requested by LUL to enable LUL to operate its preferred alternative service; and
(ii) in any event Infraco provides the Minimum Fallback Train Requirement for central area service provision. |
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(d) In determining whether or not Infraco has provided the Minimum Fallback Train Requirement, LUL shall act reasonably and may, if it considers it reasonable and practicable to do so:
(i) accept train provisions from depots and stabling locations that may differ from normal operations; and
(ii) agree to stabling of Trains at locations that may differ from those used during normal operations. |
Full Line Suspensions |
Train Service Availability |
Where no Train Service is Available throughout the Line in either direction. |
The Full Line Suspension must be fifteen (15) minutes or more in duration. |
Speed Restrictions |
Train Service Availability |
Where an agreed Speed Restriction is in force, resulting in extra running time between two (2) adjacent Stations. |
Train Cancellations arising from Speed Restrictions shall not be logged separately.
Speed Restrictions in both directions must be logged separately.
Speed Restrictions spanning more than two (2) adjacent Stations should be logged as a series of Speed Restrictions covering the adjacent Station Pairs. |
Escalator Downtimes |
Lift, escalator and Customer conveyor Availability |
Where one or more escalators is either taken out of service completely or used as a fixed stairway. |
Escalator Downtime refers to a single escalator which may be one on its own, or part of a bank of escalators. Where more than one escalator is out of service in a bank of escalators, each escalator which is out of service must be recorded separately.
If the escalator was out of service from the start of the operating day ( i.e. it was not turned on ), then Station opening time shall be deemed as the time of commencement of Escalator Downtime. |
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The Escalator Downtime must be two (2) minutes or more in duration. The Escalator Downtime may last for several days ( or weeks ) whilst repair works are being undertaken. |
Lift Downtimes |
Lift, escalator and Customer conveyor Availability |
Where one or more lifts is taken out of service completely. |
Lift Downtime refers only to a single lift which may be one on its own, or one of a bank of lifts. Where more than one lift is out of service in a bank of lifts, each lift which is out of service must be recorded separately.
If the lift was out of service from the start of the operating day ( i.e. it was not turned on ), then Station opening time shall be deemed as the time of commencement of Lift Downtime.
The Lift Downtime must be two (2) minutes or more in duration. The Lift Downtime may last for several days ( or weeks ) whilst repair works are being undertaken. |
Customer Conveyor Downtimes |
Lift, escalator and Customer conveyor Availability |
Where one or more Customer conveyors is either taken out of service completely or used as a fixed walkway. |
Customer Conveyor Downtime refers only to a single Customer conveyor which may be one on its own, or part of a bank of Customer conveyors. Where more than one Customer conveyor is out of service in a bank, each Customer conveyor which is separately out of service must be recorded.
If the Customer conveyor was out of service from the start of the operating day ( i.e. it was not turned on ), then Station opening time shall be deemed as the time of commencement of Customer Conveyor Downtime.
The Customer Conveyor Downtime must be two (2) minutes or more in duration. The Customer Conveyor Downtime may last for several days ( or weeks ) whilst repair works are being undertaken. |
Platform Closures |
Station Service Availability |
Where one or more platform is not Available. |
The Platform Closure must be two (2) minutes or more in duration. |
Full Station Closures |
Station Service Availability |
Where all Station services are suspended, including entry, exit and interchange. |
The Full Station Closure must be two (2) minutes or more in duration. |
Partial Station Closures |
Station Service Availability |
Where one or more Ticket Halls, Ticket Office, Routeways or Station Entrances are unavailable in accordance with the categories set out in paragraph 4.4.6 of Section Two of this Performance Measurement Code. |
The Partial Station Closure must be two (2) minutes or more in duration.
Where one or more such Assets are unavailable as a result of a single Incident, the unavailability of such Assets shall comprise a single Partial Station Closure. |
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Table 2 - OTHER DISRUPTION TYPE DEFINITIONS
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Disruption Type |
Definition ( for the purposes of this Performance Measurement Code only ) |
Comments and restrictions |
Facilities |
Where an Asset is in the category as defined by paragraphs 1.3, 2.1.1, 2.1.2 and 2.2 and Appendices 4, 11C, 11D and 13 of Schedule 2.1 of the PPP Contracts ( Service Outputs ) |
As per Schedule 2.1 of the PPP Contracts ( Service Outputs ) |
Fault Rectification |
Where an Asset is in the category as defined by paragraph 3 of Schedule 2.1 of the PPP Contracts ( Service Outputs ) |
As per Schedule 2.1 of the PPP Contracts ( Service Outputs ) |
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Part B - Data Requirements
1. Service Points and NACHs values are calculated based on the data requirements for each type as set in the tables below. The calculations performed are detailed in paragraphs 4 and 6 of Section Two of this Performance Measurement Code.
2. Where LUL decides to withdraw an Asset pending independent investigation, then the End of Initial Delay ( and/or Duration where appropriate ) is considered to be the time the Asset is withdrawn.
3. Where supplementary information has been obtained during the course of the fault attribution process, this data shall be entered into the supplementary information field in CuPID.
4. Where an Incident has been accorded the status of No defect Found during the fault attribution process, this shall be recorded in the NdF flag field in CuPID or the FRC database.
5. Where a fault is expected to result in safety or environmental contravention orders being issued against London Underground by the Health and Safety Executive ( including HMRI ), the London Fire and Civil Defence Authority, Local Councils or any other regulatory body, it shall be recorded as a contravention in the FRC database.
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Part B(i) - Disruptions recorded by the Line Controller and SMART
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Table 1 - Identification, Description and Location
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Data | | | |
Disruption Type |
F&D Number |
Line |
Location ( 1 ) |
Location ( 2 ) |
Train Delays |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Disruption occurs |
n/a |
Signal Failures |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Disruption occurs |
n/a |
Train Withdrawals |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Disruption occurs |
n/a |
Train Cancellations |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Train is cancelled |
n/a |
Depot Late Start-ups |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
n/a |
n/a |
Partial Line Suspensions |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Partial Line Suspension starts |
Compulsory
The Station at which the Partial Line Suspension ends |
Full Line Suspensions |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
n/a |
n/a |
Platform Closures |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Platform Closure occurs |
n/a |
Full Station Closures |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Full Station Closure occurs |
n/a |
Partial Station Closures |
Compulsory
A unique reference number |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Partial Station Closure occurs |
n/a |
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Table 1 ( continued )
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Data | | | |
Disruption Type |
Direction |
Platform Number |
Asset Number |
Description |
Train Delays |
Compulsory
The Train's direction of travel |
Compulsory
The appropriate platform for Location (1)
This is required for Termini or where onward direction is ambiguous, e.g. branch lines |
Compulsory
The asset number of the Train affected |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Signal Failures |
Compulsory
The Train's direction of travel |
Compulsory
The appropriate platform for Location (1)
This is required for Termini or where onward direction is ambiguous, e.g. branch lines |
Compulsory
The asset number of the first Train affected |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Train Withdrawals |
Compulsory
The Train's direction of travel |
Compulsory
The appropriate platform for Location (1)
This is required for Termini or where onward direction is ambiguous, e.g. branch lines |
Compulsory
The asset number of the Train affected |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Train Cancellations |
n/a |
n/a |
Compulsory
The asset number of the Train affected |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Depot Late Start-ups |
n/a |
n/a |
n/a |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Partial Line Suspensions |
Optional
The Line's direction of travel |
n/a |
n/a |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Full Line Suspensions |
N/a |
n/a |
n/a |
Compulsory
The nature of the Disruption, including symptoms and an initial assessment of the cause |
Platform Closures |
Compulsory
The Line's direction of travel |
Compulsory
The appropriate platform for "Location (1)"
This is required for Termini or where onward direction is ambiguous, e.g. branch lines |
n/a |
Compulsory
The nature of the Platform Closure, including symptoms and an initial assessment of the cause. This should include details of the Assets affected ( egg platforms ) |
Full Station Closures |
n/a |
n/a |
n/a |
Compulsory
The nature of the Full Station Closure, including symptoms and an initial assessment of the cause. This should include details of the Assets affected |
Partial Station Closures |
n/a |
n/a |
n/a |
Compulsory
The nature of the Partial Station Closure, including symptoms and an initial assessment of the cause. This should include details of the Assets affected ( e.g. Routeways, entrance/exit, booking office ) |
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Table 2 - Duration
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Where applicable all dates and times are Compulsory.
Where a Disruption is known to be a continuation from the previous traffic day, the Start Time set out below shall be deemed to be the scheduled opening time for the relevant Station in respect of Full Station Closures, Partial Station Closures and Platform Closures. The Start Time shall be deemed to be the scheduled start of Train Services for all other Disruption types.
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Data |
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Disruption Type |
Start Time |
Time of Notification |
End of Initial Delay |
End of Duration |
Train Delays |
When the Disruption starts ( if known ) - otherwise when LUL first becomes aware of the Disruption
For Trains which are late entering into service, start time is when the Train is due to enter service at a Station |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the journey of the first Train impacted by the Disruption is resumed ( from wheels start moving ), or for Train Delays that are part of a Train Withdrawal, from when the next in-service Train gets to the Platform where the initial Train was withdrawn from service |
n/a |
Signal Failures |
When the Disruption starts ( if known ) otherwise when LUL first becomes aware of the Disruption |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the journey of the first Train is resumed ( from wheels start moving ), but at a restricted speed |
When normal signal operation is resumed or when a new Initial Delay is incurred during the Signal Failure |
Train Withdrawals |
When the Disruption starts ( if known ) otherwise when LUL first becomes aware of the Disruption
For Trains withdrawn at a location with a scheduled stoppage or turnaround time the start time is when the scheduled time ends |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the Customers are detrained
For Trains that are responsible for causing delays to following Trains, the End of Initial Delay is when the next-in-service Train stops at the platform where those Customers were detrained. |
When the Train is replaced or is due to end its scheduled service ( whichever is earliest ) |
Train Cancellations |
When the Train is due to enter service at its first Station |
n/a |
n/a |
When the Train is due to end scheduled service ( within the same operating day. If the Train never re-entered service ), or when the Train re-enters service or when the Train is replaced ( whichever is earliest ) |
Depot Late Start-ups |
When depot services are due to commence |
n/a |
When depot services are resumed |
n/a |
Partial Line Suspensions |
When the Disruption starts ( if known ) otherwise when LUL first becomes aware of the Disruption |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When Train Service is resumed |
n/a |
Full Line Suspensions |
When the Disruption starts ( if known ) otherwise when LUL first becomes aware of the Disruption |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When Train Service is resumed |
n/a |
Platform Closures |
When the platform(s) is ( due to be ) closed by LUL as specified to the Line Controller |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the platform(s) is opened by LUL as specified to the Line Controller |
n/a |
Full Station Closures |
When the Station is ( due to be ) closed by LUL as specified to the Line Controller |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the Station is opened by LUL as specified to the Line Controller |
n/a |
Partial Station Closures |
When the part of the Station is ( due to be ) closed by LUL as specified to the Line Controller |
When LUL contacts the relevant Infraco personnel to arrange Fault Rectification |
When the Station is opened by LUL as specified to the Line Controller |
n/a |
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Table 3 - Contact Details
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Data | | |
Disruption Type |
Start Reported By |
Start Reported To |
Infraco Contact |
Train Delays |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Signal Failures |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Train Withdrawals |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Train Cancellations |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Depot Late Start-ups |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Partial Line Suspensions |
Compulsory
The member of LUL Staff or Infraco Staff notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Full Line Suspensions |
Compulsory
The Staff member notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Platform Closures |
Compulsory
The Staff member notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Full Station Closures |
Compulsory
The Staff member notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
Partial Station Closures |
Compulsory
The Staff member notifying the Line Controller |
Compulsory
The Line Controller |
Compulsory
The Infraco contacted for investigation and corrective action |
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Table 4 - Other details
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Type |
Data |
Requirement |
Partial Line Suspension
Full Line Suspension
Full Station Closure |
Consequential Incident Flag |
Compulsory ( if used )
The flag indicating whether a Partial Line Suspension or a Full Line Suspension is a "Consequential" Incident as defined in paragraphs 2.8 and 4.7 of Schedule 3 ( Reporting Procedures ) |
Signal Failures |
Multiple Signal Failure Flag |
Compulsory
The flag indicating whether a single or multiple Signal Failures have occurred |
Partial Station Closure |
Partial Station Closure Category |
Compulsory
Identify the part of the Station that is closed. |
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Table 5 - Data Input by SMART
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SMART shall enter all F&D Disruptions into CuPID.
Where more than one Disruption is caused by the same Incident, SMART shall endeavour to group those Disruptions together and assign a single CuPID Incident Number ( see the table below ).
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Type |
Data |
Comments |
All Disruption types |
CuPID Incident Number |
When Disruption data are entered into CuPID, each Disruption shall be given a unique CuPID Incident Number. |
All Disruption types |
CuPID Incident Number |
Disruptions related to the same Incident shall be grouped together and given a group CuPID Incident Number. |
All Disruption types |
IRF Flag |
Whether an IRF is expected/available for the Disruption/Incident |
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Table 6 - Disruptions recorded by SMART. Identification, Description and Location
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Data | | | |
Disruption Type |
F&D Number |
Line |
Location ( 1 ) |
Location ( 2 ) |
Speed Restrictions |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station immediately preceding the start of the start of the Speed Restriction |
Compulsory
The Station immediately following the end of the Speed Restriction |
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Table 6 ( continued )
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Data | | |
Disruption Type |
Direction |
Asset Number |
Fault Description |
Speed Restrictions |
Compulsory
The Line's direction of travel |
n/a |
Compulsory
The reason and/or cause for the Speed Restriction |
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Table 6 ( continued )
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Data | |
Disruption Type |
Performance Specification Category |
Performance Specification Subcategory |
Speed Restrictions |
Compulsory
'Service Disruption' |
Compulsory
'Speed Restriction' |
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Table 7 - Disruptions recorded by SMART. Duration
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Data | | |
Disruption Type |
Start Time |
Time of Notification |
End of Duration/Clearance |
Speed Restrictions |
Compulsory
When the Speed Restriction comes into force, or when the Speed Restriction details are recorded at the beginning of a Period in accordance with Paragraph 3 of Schedule 3 |
n/a |
Compulsory
When the Speed Restriction is lifted or when the Speed Restriction is Closed-out at the end of the Period in accordance with Paragraph 3 of Schedule 3 |
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Table 8 - Disruptions recorded by SMART. Contact Details
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Data | | | |
Disruption Type |
Notification Reported By |
Notification Reported To |
Clearance Reported By |
Clearance Reported To |
Speed Restrictions |
Compulsory
The Duty Operations Manager |
Compulsory
The SMART operator |
Compulsory
The staff member lifting the Speed Restriction |
Compulsory
The SMART operator |
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Table 9 - Disruptions recorded by SMART. Other Details
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Disruption Type |
Data |
Requirement |
Speed Restrictions |
Length and position of Speed Restrictions |
Compulsory
The length of track measured in metres to the nearest metre between the closest preceding platform stopmark relative to the direction of travel and the start of the speed restriction. The platform shall also be identified.
The length of track to which the Speed Restriction is applied, measured in metres to the nearest metre. The length of track is defined as the distance between the start of a speed restriction, as defined by the initial sign showing the maximum permitted speed, and the end of the speed restriction, as defined by the 'T' indicator sign. | |
Imposed speed of speed restriction |
Compulsory
The maximum permitted speed of a Train under the Speed Restriction, measured in k.p.h. to the nearest k.p.h. | |
Headway Restricted Flag |
Compulsory
The flag indicating whether headway has been restricted as a result of the Speed Restriction.
If any part of the Speed Restriction is located either 300 metres on the approach to a station, or 150 metres on departure from a station, then the Headway Restricted Flag should be set to HR ( Headway Restricted ).
If no part of the Speed Restriction is located either 300 metres on the approach to a station, or 150 metres on departure from a station, then the Headway Restricted Flag should be set to HU ( Headway Unrestricted ). |
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Part B(ii) - Incidents and Disruptions recorded by the FRC
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Table 1 - Identification, Description and Location
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Data | | | |
Disruption Type |
F&D Number |
Line |
Location ( 1 ) |
Location ( 2 ) |
Escalator Downtimes |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the escalator Defect or Failure occurs |
n/a |
Lift Downtimes |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the lift Defect or Failure occurs |
n/a |
Customer Conveyor Downtimes |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Customer conveyor Defect or Failure occurs |
n/a |
Other Disruption Types |
Compulsory
A unique reference number, quoted to the FRC |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the closure occurs |
Compulsory
The exact location where the Failure is located ( within Location ( 1 ) ) |
Facilities - Cleaning Audit |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station at which the Failure is located |
Compulsory
The exact location where the Failure is located ( within Location ( 1 ) ) |
Facilities - All other types |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station or track section at which the Asset is located |
Compulsory
The exact location where the Asset is located ( within Location ( 1 ) ) |
Fault Rectification |
n/a |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The Station or track section at which the Asset is located |
Compulsory
The exact location where the Asset is located ( within Location ( 1 ) ) |
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Table 1 ( continued )
Where Asset Defect or Failure data are recorded in the FRC and where the Asset Defect or Failure has led to Platform Closure, Full Station Closure or Partial Station Closure, then the time of closure and, in the case of Partial Station Closure the part of Station, must be included in the fault description ( as referred to in column 4 below ).
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Data | | | |
Disruption Type |
Direction |
Asset Number |
Fault Description |
Clearance Description |
Escalator Downtimes |
n/a |
Compulsory
The number code(s) for the escalator(s) concerned |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause |
Compulsory
The action taken to rectify the fault |
Lift Downtimes |
n/a |
Compulsory
The number code(s) for the lift(s) concerned |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause |
Compulsory
The action taken to rectify the fault |
Customer Conveyor Downtimes |
n/a |
Compulsory
The number code(s) for the Customer conveyor(s) concerned |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause |
Compulsory
The action taken to rectify the fault |
Other Disruption Types |
Optional
The Line's direction of travel |
n/a |
Compulsory
The nature of the closure, including symptoms and an initial assessment of the cause. This should include details of the Assets affected ( eg platforms ) |
Compulsory
The action taken to rectify the fault |
Facilities - Cleaning Audit |
n/a |
n/a |
Compulsory
The nature of the Failure, of the Station area, including the survey score and an initial assessment of the cause of the survey failure |
Compulsory
The action taken to rectify the fault |
Facilities - All other types |
n/a |
Compulsory
The number of the Asset |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause. |
Compulsory
The action taken to rectify the fault |
Fault Rectification |
n/a |
Compulsory
The number of the Asset |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause. |
Compulsory
The action taken to rectify the fault |
|
Table 1 ( continued )
|
|
Data | |
Type |
Performance Specification Category |
Performance Specification Subcategory |
Escalator Downtimes |
Compulsory
"Service Disruption" |
Compulsory
"Escalator Downtime" |
Lift Downtimes |
Compulsory
"Service Disruption" |
Compulsory
"Lift Downtime" |
Customer Conveyor Downtimes |
Compulsory
"Service Disruption" |
Compulsory
"Customer Conveyor Downtime" |
Other Disruption Types |
Compulsory
"Service Disruption" |
Compulsory
The Service Disruption type |
Facilities - Cleaning Audit |
Compulsory
"Facilities" |
Compulsory
The Facilities subcategory |
Facilities - All other types |
Compulsory
"Facilities" |
Compulsory
The Facilities subcategory |
Fault Rectification |
Compulsory
"Fault Rectification" |
Compulsory
The Fault Rectification subcategory |
|
|
Table 2 - Duration
|
|
Data |
|
|
Type |
Start Time |
Time of Notification |
End of Duration/Clearance |
Escalator Downtimes |
When the escalator is turned off or fails to move, and is not Available for service |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Lift Downtimes |
When the lift is turned off or fails to move, and is not Available for service |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Customer Conveyor Downtimes |
When the Customer conveyor is turned off or fails to move and it is not Available for service |
When LUL contracts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Other Disruption Types |
When the Incident or Disruption starts ( if known ) otherwise when LUL first becomes aware of the Incident |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Facilities - Cleaning Audit |
When the Station area fails the Local Evaluation Audit as set out in Schedule 7 ( Audit Criteria and Procedures ) or, where no Infraco representative or contractor was present at the audit, when the Infraco representative or contractor is first informed of the failure of the Local Evaluation Audit |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Facilities - All other types |
When the Asset first fails ( if known ) otherwise when LUL first becomes aware of the Defect/Disruption or the Asset is taken out of service |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
Fault Rectification |
When the Asset first fails ( if known ) otherwise when LUL first becomes aware of the Defect/Disruption or the asset is taken out of service |
When LUL contacts the FRC to arrange Fault Rectification |
When the Work Order is Signed-off |
|
|
Table 3 - Contact Details
|
|
Data | | | |
Type |
Notification Reported By |
Notification Reported To |
Clearance Reported By |
Clearance Reported To |
Escalator Downtimes |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Lift Downtimes |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Customer Conveyor Downtimes |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Other Disruption Types |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Facilities - Cleaning Audit |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Facilities - All other types |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
Fault Rectification |
Compulsory
The staff member notifying the FRC |
Compulsory
The FRC operator |
Compulsory
The repair staff notifying the FRC of clearance |
Compulsory
The FRC operator |
|
|
Table 4 - Other Details
|
Type |
Data |
Requirement |
All types ( where calls are transferred to another FRC or call centre ) |
Transfer In Time |
Compulsory
The time that a transferred call was received | |
Sending FRC |
Compulsory
The FRC transferring the call | |
Transferred To |
Compulsory
The FRC to whom the call was transferred |
Escalator Downtimes
Customer Conveyor Downtime |
Mode of Failure |
Compulsory
The mode of Failure for each escalator/Customer conveyor affected |
Lift Downtimes |
Number of Customers Trapped |
Compulsory
The number of Customers trapped in the lift(s) affected | |
Release Time |
Compulsory
The time at which trapped Customers are released |
Escalator Downtimes
Lift Downtimes
Customer Conveyor Downtimes |
Asset Set Number |
Compulsory
The number code(s) for the escalator(s) concerned |
Fault Rectification |
Special Clearance Flag |
Compulsory ( if used )
The flag indicating whether a Special Clearance Time has been agreed and if so the reason. |
|
Special Clearance Time |
Compulsory ( if used )
The agreed Required Clearance Time. This is used where Infraco and LUL agree to a shorter Required Clearance Time than the Standard Clearance Time |
|
|
Part B(iii) - Incidents and Disruptions Recorded by Infraco
|
|
Table 1 - Identification, Description and Location
|
|
Data |
Disruption Type |
Line |
Location |
Asset Set Number |
Fault Rectification relating to Train Rolling Stock |
Compulsory
The Line on which the Disruption occurs |
Compulsory
The depot at which the fault is reported |
Compulsory
Car number |
|
|
Data |
Disruption Type |
Fault Description |
Clearance Description |
Fault Rectification relating to Train Rolling Stock |
Compulsory
The nature of the Failure, Defect or Suspension, including symptoms and an initial assessment of the cause |
Compulsory
The action taken to rectify the fault |
|
|
Data |
Disruption Type |
Performance Specification Category |
Performance Specification Subcategory |
Fault Rectification relating to Train Rolling Stock |
Compulsory
"Fault Rectification" |
Compulsory
The Fault Rectification subcategory |
|
|
Table 2 - Duration
|
|
Data |
Disruption Type |
Start Time |
Time of Notification |
Time when Train Returns to Service |
End of Duration/Clearance |
Fault Rectification relating to Train Rolling Stock |
Compulsory
When the Asset first fails ( if known ) otherwise when LUL first becomes aware of the Defect or Disruption or the asset is taken out of service |
Compulsory
When the Defect or Disruption is first reported to the nominated Infraco representative |
Compulsory
When the Train first returns to service following notification of the Defect or Disruption to the nominated Infraco representative |
Compulsory
When the Train Maintenance Depot advises the nominated Infraco representative that the fault has been cleared. |
|
|
Table 3 - Contact Details
|
|
Data |
Disruption Type |
Notification Reported By |
Notification Reported By |
Notification Reported To |
Fault Rectification relating to Train Rolling Stock |
Compulsory
The staff member notifying the Train Maintenance Depot |
Compulsory
The staff member notifying the nominated Infraco representative |
Compulsory
The nominated Infraco representative operator |
|
|
Part C - Codes and Formats used
The data requirements listed in the tables in Part B of this Schedule are subject to the following codes and format rules:
|
|
1. Unique Reference Numbers
|
|
1.1 There are two (2) types of unique reference number: CuPID Incident Number and FRC Number. When a data record is entered into either of the two (2) systems ( CuPID or FRC Database ), the record shall be assigned a unique reference number within the relevant system. The formats are not described here.
|
|
1.2 For Incidents recorded in CuPID, a CuPID Incident Number is also assigned. Where multiple Disruptions are caused by the same Incident, the CuPID Incident Number applies to all Disruptions caused by that Incident.
|
2. F&D Number
The F&D Number is the unique reference number given to an Incident or Disruption by the Line Controller when the Incident or Disruption details are recorded in the F&D. The format is not described here. The F&D Number is entered into the CuPID. In these cases, where the FRC has also been contacted to investigate and carry out necessary repair work or corrective action, the F&D Number shall also be entered into the FRC Database and subsequently transferred into the CuPID.
|
|
3. Line
|
One of the following name codes shall be recorded in respect of the corresponding Line:
|
Code |
Bakerloo |
Central |
Circle |
District |
East London |
Hammersmith and City |
Jubilee |
Metropolitan |
Northern |
Piccadilly |
Victoria |
Waterloo & City |
|
4. Location
The locations used shall be recorded such that the Stations which are named are clear and unambiguous.
The following rules shall apply to Train Service Disruptions: (a) Where the Train is inside or partially inside a Station, then the Station name shall be recorded.
(b) Where the Train is between two (2) Stations but has not reached the next Home Signal, then the preceding Station, being the Station that has been passed, shall be recorded.
(c) Where the Train is between two (2) Stations and has passed the Home Signal, then the Station being approached shall be recorded.
|
|
5. Direction
|
The directions used shall be recorded using the following codes:
|
Code |
Full form |
EB |
Eastbound |
WB |
Westbound |
NB |
Northbound |
SB |
Southbound |
OR |
Outer rail |
IR |
Inner rail |
AL |
All bounds |
|
|
Where multiple directions are referenced ( in Partial Line Suspensions ), all affected directions should be recorded.
|
6. Platform Number
The platform number shall be recorded. Where multiple platforms are affected, all platform numbers shall be recorded.
|
7. Asset Set Number
The train set number shall be recorded as appropriate. Where multiple Customer conveyor, escalator or lift Failures occur, all affected Asset set numbers shall be recorded. For Rolling Stock Failure the relevant car number should also be recorded.
|
8. Dates and Times
All dates and times recorded shall be clear and unambiguous including: (a) Start Time;
(b) Time of Notification;
(c) End of Initial Delay;
(d) End of Duration;
(e) Transfer In Time;
(f) Release Time; and
(g) Extended Clearance Time.
|
|
9. Continuation Flag
|
Where a continuation flag is to be recorded one of the following codes shall be used:
|
Code |
Full form |
C |
Continued from the preceding traffic day |
Blank |
Not continued |
|
|
10. Open Flag
|
Where an open flag is to be recorded, one of the following codes shall be used:
|
Code |
Full form |
O |
Open at the end of the traffic day |
Blank |
Not continued |
|
|
11. Consequential Incident Flag (Full Station Closures, Partial Line Suspensions and Full Line Suspensions only)
Where a Consequential Incident Flag is to be recorded, the following codes shall be used where identified as such:
|
| Code | Full form | | CON | Consequential Incident | | CAU | Causal Incide |
|
|
12. Multiple Signal Failure Flag (Signal Failures only)
|
Where a multiple signal failure flag is to be recorded one of the following codes shall be used:
|
Code |
Full form |
S |
Single Signal Failure |
M |
Multiple Signal Failure |
|
|
13. Partial Station Closure Category (Partial Station Closure only)
|
Where a Partial Station Closure category is required one of the following codes shall be used:
|
Code |
Full form |
TH |
Ticket Hall |
RW |
Routeway |
SE |
Station Entrance |
|
|
14. IRF Flag
|
Where an IRF flag is to be recorded one of the following codes shall be used:
|
Code |
Full form |
Y |
IRF is available |
N |
IRF is not available |
|
|
15. Performance Specification Category
|
Where a category referred to in Schedule 2.1 of the PPP Contract is to be recorded one of the following codes shall be used:
|
Code |
Full form |
AS |
Facilities Fault |
DR |
Duplicate Record |
FR |
Fault Rectification Fault |
IN |
Infraco |
LU |
London Underground |
MW |
Minor Work |
PF |
PFI Fault |
SD |
Service Disruption |
SU |
Supplementary Information ( CuPID only ) |
|
|
16. Performance Specification Subcategory
|
|
16.1
|
|
Where a Facility specified in Schedule 2.1 of the PPP Contracts is to be recorded, one of the following Codes shall be used:
|
Code |
Full form |
Reference |
AS 1 |
Platform Edge Doors |
Schedule 2.1 : Appendix 13A ( Operational Station Facilities ) |
AS 2 |
Toilets |
Schedule 2.1 : Appendix 4A ( Train Staff Facilities ); and Appendix 11C ( Service Critical Station Facilities ) |
AS 3 |
CCTV |
Schedule 2.1 : Appendix 4B ( Train Service Facilities ); and Appendix 11C ( Service Critical Station Facilities ) |
AS 4 |
Public Address Systems |
Schedule 2.1 : Appendix 11C ( Service Critical Station Facilities ) |
AS 5 |
Dot Matrix Indicators |
Schedule 2.1 : Appendix 4B ( Train Services Facilities ), Appendix 13B ( Customer Facing Station Facilities ) and Appendix 13C ( Station Facilities at Non-JNP Stations ) |
AS 6 |
Help Points |
Schedule 2.1 : Appendix 13B ( Customer - Facing Station Facilities ) |
AS 7 |
Clocks |
Appendix 13B ( Customer - Facing Station Facilities ) |
AS 8 |
Cleaning Audits |
Part B of Schedule 7 ( Audit of Facilities ) |
AS 9 |
Mobility Impaired Lifts |
Appendix 13E ( Mobility Impaired Lifts and Goods Lifts ) |
AS 10 |
Train Control Information Systems |
Schedule 2.1 : Appendix 13A ( Operational Station Facilities ) |
|
|
16.2
|
For Fault Rectification, one of the following codes shall be used:
|
Code |
Full form |
1 |
Lift, escalator, and Customer conveyer |
2 |
Premises and structures |
3 |
Power & electrical |
4 |
Communications |
5 |
Signal |
6 |
Track |
7 |
Alarm, safety and control |
8 |
Mechanical services |
9 |
Pumps and drains |
11 |
Signage |
16 |
Litter and Spillage |
17 |
Lighting |
18 |
Train Rolling Stock |
19 |
Train Rolling Stock Cleaning |
20 |
All other cleaning |
21 |
Safes in Station |
22 |
Coin and cash handling equipment in Stations |
|
|
16.3
|
For Disruptions, one of the following codes shall be used:
|
Code |
Full Form |
TDL |
Train Delay |
SIG |
Signal Failure |
TWD |
Train Withdrawal |
TCN |
Train Cancellation |
DLS |
Depot Late Start-up |
PLS |
Partial Line Suspension |
FLS |
Full Line Suspension |
SPR |
Speed Restriction |
ESC |
Escalator Downtime |
LFT |
Lift Downtime |
CON |
Customer Conveyor Downtime |
PLA |
Platform Closure |
FSC |
Full Station Closure |
PSC |
Partial Station Closure |
|
|
17. Sending FRC and Transferred To
|
For recording details in respect of an FRC sending data and to whom those data are transferred, one of the following codes shall be used:
|
Code |
Meaning |
BAKL |
Bakerloo LSC |
CENL |
Central LSC |
DISL |
District LSC |
JUBL |
Jubilee LSC |
M&CL |
M&C LSC |
NORL |
Northern LSC |
PICL |
Piccadilly LSC |
VICL |
Victoria LSC |
BCVF |
BCV FRC |
JNPF |
JNP FRC |
SUBF |
SSL FRC |
CONP |
Connect PFI Call Centre |
PRSP |
Prestige PFI Call Centre |
POWP |
Power PFI Call Centre |
|
18A Length of Speed Restriction (Speed Restrictions only)
An integer value representing the length of track to which the Speed Restriction is applied, in metres, shall be recorded.
|
|
18B Imposed speed of Speed Restriction (Speed Restrictions only) An integer value representing the maximum permitted speed of a Train under the Speed Restriction, in k.p.h., shall be recorded.
|
|
19. Headway Restricted Flag (Speed Restrictions only)
|
Where a Headway restricted flag is to be recorded one of the following codes shall be used:
|
Code |
Full form |
HR |
Headway Restricted |
HU |
Headway Unrestricted |
|
|
20. Mode of Failure (Escalator Downtimes and Customer Conveyor Downtimes only)
|
Where a mode of Failure is to be recorded one of the following codes shall be used:
|
Code |
Full form |
O |
Out of service ( unavailable for use as a fixed staircase ) |
F |
Failure ( used as fixed stairway/walkway ) |
|
|
Where multiple escalators or Customer conveyors in the same bank are affected, a mode of Failure for each shall be recorded.
|
21. Number of Customers Trapped (Lift Downtimes only)
The number of Customers trapped shall be recorded as appropriate.
|
22. Special Clearance Time
The Special Clearance Time in hours shall be recorded.
|
|
21. Special Clearance Flag
|
Where a Special Clearance Flag is to be recorded one of the following shall be used:
|
Code |
Full form |
O |
Special Clearance Time agreed on operational grounds |
S |
Special Clearance Time agreed on safety grounds |
E |
Special Clearance Time agreed on environmental grounds |
|
|
Part D - Reasonable Notification Times
|
|
The Reasonable Notification Times for Incidents are shown below. These only apply to Incidents which have caused Disruptions. Their use is determined by the procedure in paragraph 1.2.11 of Schedule 4 ( Fault Attribution Process ).
|
Disruption Type |
Reasonable Notification Time ( minutes ) |
Train Delay |
8 |
Signal Failures |
10 |
Speed Restrictions |
n/a |
Train Withdrawals |
10 |
Train Cancellations |
n/a |
Depot Late Start-up |
n/a |
Partial Line Suspensions |
7 |
Full Line Suspensions |
7 |
Escalator Downtime |
13 |
Lift Downtime ( no Customers trapped ) |
13 |
Lift Downtime ( Customers trapped ) |
5 |
Customer Conveyor Downtime |
13 |
Platform Closure |
13 |
Full Station Closure |
15 |
Partial Station Closure |
15 |
|
|
Part E - Potential Fault Attributees
|
|
1. Operating Company
|
Code |
Full form |
Comments |
OPS |
LUL |
Includes business units, Network Services, and LUL contractual staff |
OPG |
Prestige PFI |
n/a |
OPR |
Power PFI |
n/a |
OCN |
Connect PFI |
n/a |
|
|
2. Infrastructure Suppliers
|
|
2.1 BCV
|
Code |
Full form |
Comments |
IBF |
Fleet |
n/a |
IBS |
Signals |
n/a |
IBT |
Track & Civils |
n/a |
IBI |
Stations infrastructure |
n/a |
|
2.2 SSL
|
Code |
Full form |
Comments |
ISF |
Fleet |
n/a |
ISS |
Signals |
n/a |
IST |
Track & Civils |
n/a |
ISI |
Stations infrastructure |
n/a |
|
|
2.3 JNP
|
Code |
Full form |
Comments |
IJF |
Fleet |
n/a |
IJS |
Signals |
n/a |
IJT |
Track & Civils |
n/a |
IJI |
Stations infrastructure |
n/a |
|
|
3. Other Parties
|
Code |
Full form |
Comments |
IRT |
Railtrack |
n/a |
T |
Other Train operators |
Includes:
Railtrack PLC - Major Stations group ( 8 locations );
Chiltern Railways Co. Limited;
Connex South Eastern Limited;
Connex South Central Limited;
Great Eastern Railway Limited;
LTS Rail Limited;
Silverlink Train Services Limited;
South West Trains Limited;
Thames Trains Limited;
Thameslink Rail Limited;
West Anglia Great Northern Railway Limited;
English Welsh and Scottish Railways Limited;
Docklands Light Railway Limited. |
|
|
Part F - Fault Attribution Process Requirements
|
|
1
|
|
The data used in the fault attribution process are derived from CuPID and the FRC Databases as follows:
|
Disruption Type |
Source Database |
Train Delays |
CuPID |
Signal Failures |
CuPID |
Speed Restrictions |
CuPID |
Train Withdrawals |
CuPID |
Train Cancellations |
CuPID |
Depot Late Start-ups |
CuPID |
Partial Line Suspensions |
CuPID |
Full Line Suspensions |
CuPID |
Escalator Downtimes |
FRC Database |
Lift Downtimes |
FRC Database |
Customer Conveyor Downtime |
FRC Database |
Platform Closures |
CuPID |
Full Station Closures |
CuPID |
Partial Station Closures |
CuPID |
Facilities |
FRC Database |
|
|
2
|
|
The Initial Attribution and Review are performed by the following:
|
Type |
Attributer
( Initial Attribution ) |
Reviewer
( Initial Attribution Review ) |
Train Delays |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Signal Failures |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Speed Restrictions |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Train Withdrawals |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Train Cancellations |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Depot Late Start-ups |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Partial Line Suspensions |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Full Line Suspensions |
LUL Level A Trains representative |
Infraco Level A Trains representative |
Escalator Downtimes |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Lift Downtimes |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Customer Conveyor Downtimes |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Platform Closures |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Full Station Closures |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Partial Station Closures |
LUL Level A Stations representative |
Infraco Level A Stations representative |
Facilities |
Infraco Level A Stations representative |
LUL Level A Stations representative |
|
Transport for London