Beta intro
Mayor of London

Contact Congestion Charge

Search common questions.

General enquiries

Make an online enquiry. If you have received a Penalty Charge Notice (PCN) please see penalty charge/enforcement enquiries below.

Phone: 0343 222 2222*
International: +44 20 7649 9122
Textphone: 020 7649 9123* if you have impaired hearing
Fax: 020 7649 9121
Address:
Congestion Charge
PO Box 4782
Worthing BN11 9PS

If you wish to send us additional documents with your online enquiry these must be in an accepted electronic format. These are doc, xls, gif, jpg, jpeg, png or pdf, with a maximum file size of 1MB. You can upload a maximum of five documents per transaction.

Discount registration

Make an online enquiry.

Address:
Congestion Charge
PO Box 4780
Worthing BN11 9PQ

Penalty charge/enforcement enquiries

Make an online enquiry. Please note this is not a representation against a PCN.

Make a representation.

Phone: 0333 200 1000*
Address:
Congestion Charge
PO Box 4783
Worthing BN11 9PT

Fleet registration enquiries

Make an online enquiry.

Phone: 020 7649 9860*
Address:
Congestion Charge
PO Box 4781
Worthing BN11 9PR

*Find out about TfL call charges.