Structure

We make travel throughout the capital possible. It takes thousands of people working across many different modes and within our Corporate Headquarters. Our organisation is complex and intricately structured. The information below introduces the many faces of the company and will give you a quick insight into the world of TfL.

London Underground

In 1863 the world's first underground railway opened in London. Today it carries passengers on four million daily journeys over 402km of track and through 270 stations. It's a world-class network, serving a world-class city. While we're managing and delivering a vast number of projects that are transforming the Tube, just delivering a service of this scale is a mammoth task.

London Overground

London Overground manages the overground rail services in London. These are:

Docklands Light Railway

The Docklands Light Railway (DLR) carries over 60 million passengers a year. It was one of the first light railway systems in Britain, boasting one of the world's most advanced automatic train control systems. And it consistently achieves record levels of passenger satisfaction and reliability. The DLR will play a vital role in the 2012 Olympics. Contributing to London's success at hosting the games it will carry thousands of passengers to and from the Olympic Park and across various venues.

London Rail

London Rail was created in 2003 to provide a more integrated approach to main line rail services in London and to focus investment on London's rail systems. London Overground was launched in 2006 as a brand to deliver the main line rail services. We're involved with many high-profile and exciting developments to increase the provision of London Rail, such as the East London Line Project, North London Railway and Crossrail. But we're also making vast improvements to current services with measures such as the installation of closed circuit television (CCTV) cameras on all trains to improve safety.

London Dial-a-ride

In our quest to make the capital more accessible for people with low mobility we operate the Dial-a-ride service. It provides a door-to-door transportation for disabled passengers who can't use buses, trains or the Tube. Founded in 1982, it accounts for 1.2 million passenger journeys each year.

London Trams

After an absence of almost 50 years, trams once again became part of the London network on 30 May 2000. Today Tramlink is a 28km light rail system. It has three lines, serviced by 24 trams and it provides a fast, reliable service throughout a number of South London areas. London Trams is responsible for managing all of TfL's tram projects, ensuring safe and efficient Tramlink services and managing all investment and future developments in the Tram network.

Victoria Coach Station

In 1932 London Coastal Coaches Ltd opened Victoria Coach Station. Today it covers slightly less than three acres of ground on the corner of Buckingham Palace Road and Elizabeth Street. Around nine million passengers arrive at the Victoria Coach Station every year, travelling on over 400,000 coaches.

Public Carriage Office

The Public Carriage Office is responsible for issuing licences to taxi drivers and owners, and private hire drivers, owners and operators. Last year it issued approximately 80,000 licences and for the first time in its history, the private hire trade has been completely licensed. Over the years many bizarre things have been found in the back of London Black Taxis, some of the most interesting include a cat in a basket, and £20,000 worth of cash in used £50 notes.

London Buses

Managing the bus services in London is no small feat.  Every weekday over 6,800 scheduled buses carry around six million passengers on over 700 different routes. We plan routes, monitor service levels and quality, and run stations, stops and other support services. We operate 458 million km in routes and also carry 34 million passengers every year on our 100 night bus routes. The buses themselves are operated by private operates who are under contract to London Buses.

London River Services

London River Services licence passenger services along the Thames, including scheduled services that operate on a regular timetable, and chartered services that are used for corporate or private parties. Around 2.3 million journeys are made on the Thames each year, from eight piers. We are currently investigating the viability of investing in more piers along the route to increase and improve current services.

London Streets

London Streets encompasses a vast array of services. We manage 508km of the capital's roads and all of its traffic lights, manage the Congestion Charging Scheme and promote a range of cycling and walking schemes. It's our job to ensure the safety of all road-users, and to develop a sustainable, accessible road network that will improve the urban environment for all users, and increase the accessibility of transport throughout the capital. To date we have reduced the number of people killed or seriously injured on London's roads by 41% since the period of 1994/98.

Cycling and Walking

We're responsible for increasing the number of cyclists on London's roads. To do it we have improved safety, installed 4,500 new cycle parking spaces on streets and opened the UK's first 24-hour fully-staffed cycle park. We've also developed the London Cycle Network - increasing the number of cycle lanes and improving conditions for all bike users. Our work hasn't stopped yet, and we've already increased the number of people on two wheels by 91% - which is a big step forward in the bid to create a greener future for the capital.