Transport for London
Information Management - Corporate
- Placements
- Further education and professional studies
- Duration
- Entry requirements and minimum criteria
- Applications
The Oyster card and Congestion Charge. You may use them, you'll certainly have heard of them and maybe you even have an idea of their importance to London's transport. But who keeps them up and running? The answer is TfL's Information Management (IM) teams.
IM has direct responsibility for many of the complex systems that underpin the services used by millions of Londoners every day and a major role in many others.
Now you can play your part too. The Graduate Scheme offers you the chance to sample all that's involved in providing an information technology service to one of the world's largest and most sophisticated public transport networks.
A technical background won't be essential - but the ability to look at technology from a strictly business perspective will be. You'll enjoy variety across a number of specialist areas including:
- Business Relationship Management
- Technology Design and Innovation
- Programme and Project Delivery
- Shared Service Delivery Management
Placements
TfL is responsible for all modes of public transport in London including buses, the Tube, taxis, the Docklands Light Railway, trams, cycling - even improving the city for pedestrians. You'll get involved in delivering the IT which supports all of these and, working on a rotational basis, your placements will span a variety of information and technology services. They could include some or all of the following:
Business Partners/Business Relationship Management
If Information Management is to make a noticeable impact on our business, we have to engage with the various departments and teams throughout TfL. That's the job of our Business Partners who, together with their team of Business Relationship Managers, ensure IM is a trusted strategic partner to the Business. Working closely with our customers, the team helps shape the way technology is applied, identify areas of opportunity and maximise the benefit to our customers - the travelling public.
Communications
TfL has 28,000 people doing a huge variety of jobs, each requiring specific skills. Improving your communication management abilities, you'll work with the training, communications and intranet development teams who support these workers. You will:
- Learn to understand and accommodate operational restrictions
- Develop strategies and skills to interact with our customer base
- Manage and monitor intranet content
- Learn to apply Government and corporate standards and policies
Service and Operations
From a user's desktop to SAP applications, Service and Operations manages many of the key IT services used by TfL. The team upholds strict Service Level Agreements agreed with the business, applied to both in-house services and those supplied by third parties, such as O2 which supplies our Blackberry service.
Everything the team do is geared around delivering a quality customer service through strong ITIL based processes.
Project and Programme Delivery
The Project and Programme Delivery team ensures our IM programme is aligned directly with the needs of the business. As part of the team, you could find yourself working on the delivery of IT infrastructure, new business applications or establishing new contracts. Whatever the project, the goal is always the same - continuous improvement in our service to the Business.
Strategy and Technology
As a centre for IT enterprise design and innovation, the Strategy and Technology team supplies the necessary expertise to ensure TfL's enterprise architecture and related technology run smoothly and effectively - including strategic business system platforms, technical and functional infrastructure and IT security.
Further education and professional studies
Working with senior management throughout the scheme, you'll be given practical advice, ideas and guidance on how to progress. You'll also have reviews and objectives to support your development at every stage. And, after around 18 months, we'll see what your aspirations are to ensure you get the ideal role with us once you've completed the scheme.
You'll also enjoy technical, business and management training opportunities that will eventually lead to chartered IT professional status.
Duration
Two years
Entry requirements and minimum criteria
You'll need a minimum of a 2:1 degree with a strong analytical focus. Ideally, you'll also have studied a business or related subject area such as IT, business management, project management, technical subjects, arts, sciences or engineering.
- Graduate in appropriate discipline with appropriate classification - 2:1
- High standards of written communication, verbal, numerical and inductive (ability to deal with ambiguous data) reasoning
- High standards of verbal communication
- Skilled in analysis and problem solving
- Keen on embracing change
- Collaborative, and keen to share information, knowledge and skills
- A strong focus on internal and external customers
- A commitment to equality, diversity and inclusion
- Keen to seek out new opportunities for learning and career progression and challenges
- Be able to identify the goals of any project and work steadily towards them
- Able to take a structured and methodical approach to any task, identifying priorities and setting deadlines
If you're successful you'll have to pass pre-employment checks before joining. These will include reference checks, qualifications checks, right to work in the UK and in some cases a medical and a Criminal Records Bureau check.
Applications
Applications close on 3 January 2012.
Applications
