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Mayor of London

16+ Oyster photocard

Introduction

  1. These terms and conditions apply to anyone applying for a 16+ Zip Oyster photocard (referred to as a 'photocard' for short). This can be:
      • a parent/guardian applying on behalf of their child (the applicant) aged under 18 or
      • an applicant aged 18 or over who is applying for a 16+ Zip Oyster photocard for himself or herself
      1. The term 'applicant' refers to the potential photocard holder, whether under 18, 18, or over 18, even if the application is made by a parent/guardian. The terms “you” and “your” refer to the parent/guardian applying on behalf of a child under 18 or someone aged 18 or over applying on their own behalf.
      2. It is the responsibility of any applicant, and any parent/guardian applying on behalf of an applicant, to ensure they are familiar with these Terms and Conditions.
      3. The 16+ Zip Oyster photocard scheme:
        • allows young people aged 16 and 17 (from London or outside) to pay as you go at half the adult rate on TfL services
        • gives free bus and tram travel to young Londoners aged 16-18 and in some cases 19 remaining in full time education.
      4. All photocards and tickets are the property of TfL and are issued in accordance with TfL's Conditions of Carriage. TfL may terminate or revise this scheme, or amend the terms and conditions of the scheme, at any time. The most up to date terms and conditions will always be available on the TfL website at tfl.gov.uk/tickets
      5. TfL may refuse to issue a photocard.

      Eligibility criteria

        1. There are two types of concession allowing photocard holders to either:
            • travel free on buses and trams, and also pay as you go at half adult rate on all other TfL services or
            • to pay as you go at half adult rate on all TfL services* only
          1. Free Travel - To be eligible for free travel on buses and trams, the applicant must be:
            • aged 18 or under on the 31 August 2013,
            • in full time education (their education establishment must confirm this), and
            • resident in a London borough. If they attend school in a London borough but they live outside London, they are not eligible for free travel.
            Full-time education, for the purposes of free travel on buses and trams, means: a minimum of 12 hours of guided learning per week - between 09:00 and 17:00 Monday-Friday - for a minimum of ten weeks, on further education courses at Level 3 or below in a school sixth form, sixth form college, academy, Further Education college or other training provider.
            Examples of Level 3 courses are A levels (AS/A2), vocational awards such as BTEC or City & Guilds qualifications at level 3, and the International Baccalaureate. They also include apprenticeships and training courses funded by the Education Funding Agency provided the age criterion (18 or under on 31 August 2013)   is met. The school, college or training provider will be able to confirm whether the course qualifies.
          2. Half Rate Travel - To be eligible to pay as you go at half adult rate on TfL services the applicant must be under 18 years of age. They don't have to live in a London borough or be in full time education.  
          3. Applicants must only hold one active photocard at a time, across all TfL schemes. For clarity, applicants are not eligible if they have either:
            • an 18+ Student Oyster photocard or
            • an Apprentice Oyster photocard or
            • a Disabled Freedom Pass or
            • a Veterans Oyster photocard or
            • a Bus & Tram Discount photocard
          4. If it is discovered that an applicant has more than one photocard, all existing photocards will be stopped without notice.
          5. If an existing photocard holder applies for a new photocard, they must stop using the existing photocard as soon as the new photocard arrives.
          6. The photocard will expire on the date shown on the front of the photocard. If the photocard holder orders a replacement the previous photocard will be stopped.
          7. The photocard should not be used after the date of expiry. Any cardholder attempting to use the photocard after the expiry date may be prosecuted.

          Application process - general information 

            1. Applications for London residents can be made online from 20 August 2013 at tfl.gov.uk/photocard
            2. London residents can apply using paper application forms at Post Offices in London between 2 September 2013 and 30 June 2014.
            3. Applicants applying for half rate travel can apply at any time, up to two weeks before their 18th birthday. Non London residents can only apply online.
            4. Applications for photocards must be made by the parent/guardian if the applicant is aged under 18. Those aged 18 or over must apply on their own behalf.
            5. TfL defines the parent/guardian of someone aged under 18 as an adult that the photocard holder lives with for the majority of the time.
            6. Where an application made by a parent/guardian is accepted by TfL, there is an agreement between TfL and that parent/guardian.
            7. TfL may contact a parent/guardian or applicant aged 18 or over and ask them to provide further proof of the applicant's eligibility. If this happens, a photocard won't be issued (or an existing photocard may be stopped) until satisfactory further proof has been sent in.
            8.  The parent/guardian or applicant aged 18 or over must pay a non-refundable £10 administration fee for the application. The administration fee is non-refundable even if the application is rejected. Details of the administration fee are available at tfl.gov.uk/tickets.
            9. You must pay a non-refundable £10 administration fee if you are replacing a lost, stolen or damaged photocard. Details of the fee are available at tfl.gov.uk/tickets.
            10. The photo that is submitted must be a full face photo of the applicant’s head and shoulders.  It must be a true likeness of the applicant and they should not be wearing anything that covers their head unless it is worn for medical or religious reasons. Their full face must in any case be clearly visible.
            11. TfL is not liable for any application, rejection letter, email or photocard lost, damaged or delayed. This includes any delay in the application being received by the photocard processing team or any delay in the photocard being received in the post. If there is industrial action, TfL is not liable for any fares paid while waiting for applications to be processed or photocards to be received.
            12. If a photocard has been sent out and has not been received, we will generally send another one free of charge. TfL is not liable for any fares paid while waiting for a photocard that has been delayed in the post.
            13. When an application is received for a new photocard or to replace a lost, stolen, damaged or failed card, or to update a photo, the existing photocard will stop working on or shortly after the replacement photocard is issued. This may mean that the photocard will stop working before the date printed on the photocard. While waiting for a new photocard the photocard holder will need to pay for their travel if their existing photocard has been stopped. (In general, a replacement photocard will be issued before the old photocard stops working).
            14. Fares paid while waiting to receive your Oyster photocard are not refundable, however we may consider a goodwill payment in cases where it is proved that there was a fault or failure on the part of TfL.
            15. A parent/guardian or applicant aged 18 or over who contacts us about an application must have the 11 digit application number or TfL may be unable to respond.
            16. For photocard holders aged under 18, TfL can only discuss an application with the parent/guardian whose name is on the original photocard application or the photocard holder.
            17. If TfL has withdrawn a photocard that was previously issued, a replacement photocard may not be issued unless the applicant has fulfilled all of the conditions necessary to have their photocard reinstated. Any administration fee paid will not be refunded, so it’s important that applicants only apply once they are eligible.

            Online application process

              1. All conditions outlined in general information above apply to online applications.
              2. To apply online, the parent/guardian (or the applicant if aged 18 or over) must create a web account if they don't already have one. To create a web account they will need a valid, active email address and they will need to provide their name and address. They will also need to provide their date of birth to confirm that they are aged 18 or over. Applicants aged 18 or over must create a web account in their own name, using their own date of birth so they can apply. If the email address has already been used for another TfL account the applicant will need to use a different email address.
              3. The address that is used in the web account is the address that will be used to determine eligibility for free bus and tram travel and is the address that the photocard will be sent to.
              4. If applicants are unable to complete the whole application online, including being unable to pay online, they will be prompted to download a verification letter. They will need to take this to a Post Office in London along with the required proof or to pay the £10 administration fee.
              5. As part of the application process, applicants may need to state whether they are in full time education, and if so TfL will seek confirmation from their education establishment via the verification letter.
              6. As part of the application process, applicants will need to upload a photo that will be used for their 16+ Zip Oyster photocard.
              7. Applications will be rejected if the photo does not meet TfL’s requirements see general information point 10 above.

              Online applications for London Residents

                1. All conditions outlined in general information above apply to online applications.
                2. Applicants who are unable to complete all of the application steps online, or need their school to confirm that they are in full time education, will need to download a verification letter and take it to a Post Office in London with any relevant identification to complete their application. Applicants will also need to make payment at the Post Office if they are unable to do so online.
                3. Applicants who have to verify their address at a Post Office in London will need to  bring one of the following forms of identification along with their verification letter:
                  • a residential utility bill (dated within the last three months)
                  • current council tax bill
                  • bank, building society or credit card statement (dated within the last three months)
                  • current council or Housing Association rent book or statement
                  • a current full UK driving or provisional licence. Mobile phone bills are not accepted.If the address that is provided in the application does not match the identity the applicant brings to the Post Office, the application will be rejected
                4. Applicants who have to verify their age will need to go to a Post Office bringing one of the following forms of identification along with their verification letter:
                  • a valid passport
                  • an ID card from a European Economic Area country
                  • a birth certificate
                  • a current full UK driving or provisional licence
                  • a Biometric Residency Permit If the date of birth provided in the application does not match the date in the form of identification the applicant brings to the Post Office, the application will be rejected
                5. Applicants will need to verify that they are in full time education if they are applying for free bus and tram travel. They will need to download a verification letter and get their school/college to complete it. They will need to take it to a Post Office in London to complete their application.
                6. Applicants who have been unable to pay the administration fee online will be able to pay by credit/debit card or cash at a Post Office in London.
                7. The verification letter is valid for two weeks from the date of application. Applicants who do not go to the Post Office during that time will need to download another one if they are still eligible.

                Applications for non London residents

                  1. All conditions outlined in general information above apply to online applications.
                  2. To apply online, the parent/guardian must create a web account if they don't already have one. To create a web account they will need a valid, active email address and they will need to provide their name, address and date of birth.
                  3. If TfL is able to verify the applicant’s age online, and they live in the UK, we will post the 16+ Zip Oyster photocard to the address given in the application.
                  4. If TfL is unable to verify the applicant’s age online, or they live overseas, the photocard must be collected from a Travel Information Centre. The parent/guardian will be able to select a Travel Information Centre during the application process. More information on Travel Information Centres, and which ones you can collect from, is available at tfl.gov.uk/photocard
                  5. If the applicant’s photo is rejected and a new one uploaded, the parent/guardian or applicant may need to select an alternative collection date.
                  6. The photocard will only be available at the Travel Information Centre nominated online. It will be available from the collection date specified in the application, for a maximum period of 14 days. After that time it will no longer be available for collection.
                  7. TfL won't be able to change the collection place or date for applicants who have completed an online application and nominated a Travel Information Centre from which to collect the photocard. Applicants or their parents/guardians must make another application and pay the £10 administration fee. The fee is non-refundable.
                  8. Applicants, and parents/guardians, will need to bring the confirmation email with them when they go to the Travel Information Centre to collect their child's Oyster photocard. If not, we may not issue the Oyster photocard.
                  9. Travel Information Centres cannot issue a photocard to applicants who do not provide the required proof of age. This should be  the applicant's:
                    • passport
                    • ID card from a European Economic Area country
                    • birth certificate or
                    • driving licence (full or provisional). No other documentation will be accepted as proof of age

                  Paper applications for London residents

                    1. All conditions outlined in general information above apply to online applications.
                    2. To apply you must get a 16+ Zip Oyster photocard application form from a Post Office. These forms should  only be used by applicants who live in a London borough.
                    3. Paper application forms can only be submitted at a Post Office in London.
                    4. A parent/guardian of an applicant aged under 18 or an applicant aged 18 or over must provide proof of their address when they apply. For details of acceptable proof of address see Online applications for London residents point 3 above.
                    5. A parent/guardian of an applicant aged under 18, or an applicant aged 18 or over, must provide proof of the applicant's age when they apply. For details of acceptable proof of age see Online applications for London residents point 4 above. If applying for free bus and tram travel, the applicant's school/college must complete section 3 of the application form. If this section is not completed the application will either be rejected, or the applicant will be issued with a 16+ Zip Oyster photocard with half rate travel only, and not with the free bus and tram concession.
                    6. If the parent/guardian provides an email address on the application form, TfL will create a web account for them.
                    7. The application form and photo cannot be returned.

                    Obligations of the parent/guardian

                      1. A parent/guardian applying on behalf of their child is expected to ensure that the photocard holder adheres to the Behaviour Code  
                      2. As set out in these terms and conditions and the Behaviour Code, the photo should be a true likeness of the cardholder. If their appearance significantly changes, or the photo becomes faded, damaged or scratched, a new photocard should be ordered immediately and a new photo uploaded where necessary. If the photocard holder cannot be identified by the photo it may mean that the photocard holder loses their eligibility for concessionary travel for a period of time or it may be withdrawn.
                      3. The parent/guardian must notify TfL of any change to the photocard holder's details, including change of address, promptly.
                      4. The parent/guardian must complete all parts of the application, and confirm that they accept the terms and conditions. This includes signing and dating the form for paper applications, and clicking acceptance of terms and conditions for online applications.
                      5. The parent/guardian must notify TfL immediately if the photocard is lost, stolen or damaged, even if they are not going to order a replacement.

                      Obligations of the Oyster photocard holder

                        1. All photocard holders must sign up to the Behaviour Code as part of the application process. The photocard holder must adhere to the Behaviour Code, and follow its guidance at all times when travelling on public transport.
                        2. As set out in these terms and conditions and the Behaviour Code, the photo should be a true likeness of the cardholder. If their appearance significantly changes, photocard holders should order a new photocard and update the photo. If the photocard holder cannot be identified by the photo it may mean that the photocard holder loses their eligibility for concessionary travel for a period of time or it may be withdrawn.
                        3. The photocard holder must make sure that TfL is notified immediately  if the photocard is lost, stolen or damaged even if they are not going to order a replacement

                        How to use the 16+ Zip Oyster photocard

                        1. The photocard holder must always touch in when using buses and trams, and touch in and out when using Tube, Docklands Light Railway, London Overground and National Rail services.
                        2. If the photocard holder has insufficient pay as you go credit on their photocard or they do not touch in or out properly when using pay as you go, their photocard may stop working even if they get free travel on buses and trams. If this happens, they must top it up before they can travel again.
                        3. If the photocard is lost, stolen or damaged, photocard holders should report this to TfL immediately, even if they are not going to order a replacement straight away. They can report the photocard as lost, stolen or damaged by logging into their web account, online at tfl.gov.uk/photocard or by phoning 0343 222 1234 (TfL call charges).
                        4. Applicants will need to pay a non refundable £10 administration fee when replacing a photocard that is lost, stolen or damaged.
                        5. If the photocard fails, the failure should be reported to TfL as soon as possible. Cardholders may be eligible for a refund for the tickets purchased when their photocard failed. Visit our refunds pages for more information.  
                        6. If there was a discount rate season ticket and/or pay as you go credit on the lost, stolen, damaged or failed Oyster photocard TfL will aim to issue a like for like replacement. Where this is not possible TfL may arrange a refund of the unused value of the discount-rate season ticket. Visit our refunds pages for more information.
                        7. Cardholders are only eligible for free or discounted travel when using their 16+ Zip Oyster photocard. If they don’t have it when travelling then they must pay the appropriate adult fare.
                        8. To be eligible for free bus and tram travel (where applicable), on boarding a bus or before boarding a tram, the photocard holder must touch their photocard on the yellow card reader and wait for a green light. If using the tram at Wimbledon they must touch in at the gates and again at the yellow card reader on the tram platform.

                        Enforcement 

                          1. The travel concession is not a legal right. Any breach of the Terms and Conditions, including the Behaviour Code, may, at the discretion of TfL, result in the withdrawal of a photocard and the photocard holder may not be able to get another one. The Behaviour Code can be found on tfl.gov.uk/behaviourcode
                          2. The photocard is not transferable and may only be used by the photocard holder.  Allowing others to use it may mean that the photocard holder loses their eligibility for concessionary travel.
                          3. The free travel concession on the photocard is only valid while the photocard holder meets the eligibility criteria of the scheme. If the photocard holder moves out of London, the parent/guardian or the photocard holder must let us know within seven days by calling 0343 222 1234 (call charges apply) so that their photocard can be stopped. If this is done and the photocard holder is aged under 18, we will issue the photocard holder with a half rate photocard free of charge. If they are 18 or over, and no longer in education, or have moved outside London, they are no longer eligible for the scheme.
                          4. If the photocard holder can no longer be identified by the photo on their photocard, a replacement photocard must be ordered online at tfl.gov.uk/photocard or by calling us. A non refundable administration fee will be payable. . If the photocard is still used when the photocard holder cannot be identified by the photo it may mean that the photocard holder loses their eligibility for concessionary travel.
                          5. TfL will not tolerate its staff or agents being threatened or abused, physically, verbally or in writing. Any such conduct by the applicant and/or their parent/guardian may result in any application being rejected or the 16+ Zip Oyster photocard being cancelled or withdrawn. TfL may reject or refuse to consider applications for concessionary travel from anyone who engages in such conduct for a period or indefinitely.

                          Behaviour Code

                          If you fail to follow TfL's Behaviour Code, if you commit a crime on London's public transport network or premises or if we believe that you have behaved in an antisocial way:

                          • If you are using a 16+ Zip Oyster photocard on one of our services, your Oyster photocard and your travel concession may be withdrawn
                          • If you are using an 11-15 or 5-10 Zip Oyster photocard on one of our services, your free travel concession may be withdrawn

                          The Behaviour Code is in place to ensure you travel safety and show respect for our passengers, staff and property. Expected behaviours include, but are not limited to, the following:

                            • Act in a considerate and responsible manner:
                              • Act safely
                              • Cooperate with our staff and treat them and other passengers with respect
                              • Use language that does not cause offence to others
                              • Ensure you are the only person that can hear your music
                              • Ensure you pick up all your litter
                              • Keep your feet off the seats
                              • Give up your seat for others
                            • Look after your Oyster photocard:
                              • Ensure it is not used by another person
                              • Ensure your photo is clearly recognisable and the card is in good condition
                              • If it is lost, stolen or damaged, report it to TfL immediately even if you do not plan to get a replacement straight away
                            • Use your Oyster photocard correctly:
                              • Always touch in on the yellow reader on buses and trams
                              • Always touch in and touch out on the Tube, London Overground, DLR and National Rail services
                              • Pay the correct fare if you do not have your valid photocard with you or it is damaged
                              • Pay any Penalty fare that has been issued to you.
                            • You must not:
                              • Smoke, take drugs or drink alcohol on our vehicles and/or premises
                              • Behave in a way that we consider to be antisocial
                              • Commit any crime that affects our services, passengers, staff or property
                              • Breach the Conditions of Carriage PSV Regulations (1990) or any TfL Byelaw

                          Privacy Notice

                          Transport for London (TfL), its subsidiaries and service providers, will use your personal information for the purposes of customer services and administration, the provision of travel related information, customer research and fraud prevention. The use of this Oyster photocard, in connection with National Rail products or services, will authorise TfL to share the concession holder's personal information with relevant Train Operating Companies (TOCs) so that they can use it for the same purposes. Any personal information will be properly safeguarded and processed in accordance with the requirements of the Data Protection Act 1998.

                          Relevant police services, and Local Authority Anti Social Behaviour Units, may provide TfL with details of any breaches of the Behaviour Code and/or criminal convictions, warnings, reprimands, or other sanctions issued in relation to offences that have been committed by the concession holder on, or in relation to, London's public transport network. Such information may be used as the basis for the withdrawal of the concession and TfL may inform the police of any decision to withdraw the concession. Further information is available at www.tfl.gov.uk/privacy

                          In certain circumstances, TfL and relevant TOCs may also share the personal information provided in this application form with the police and other law enforcement agencies for the purposes of the prevention or detection of crime.

                          TfL may contact the concession holder or the parent/guardian shortly before the expiry of this travel concession, to inform them of the ticketing options available from that date.