Access your data
If you need to contact the Privacy team or submit a request, please use the relevant form below on this page or email DPO@tfl.gov.uk. There can sometimes be delays in receiving post.
In order to help us identify and locate your personal information, when submitting a request be as specific as possible when describing both the information you believe may exist and its possible sources.
Data protection legislation allows us to ask you for further clarification where appropriate. We will normally be unable to begin processing your request until that clarification has been provided.
TfL, its subsidiaries and service providers will use the personal information you provide to enable us to reply to your request and any subsequent internal review, complaint or appeal about its handling in accordance with data protection legislation our information access policy, and our privacy and data protection handling procedure.
On some occasions, we may need to share your information with associated organisations, including the Information Commissioner's Office, the Information Rights Tribunal, and other legal representatives for these purposes. We will retain a record of your request for up to two years after it, or any review or appeal, is complete - for the purposes of managing any subsequent correspondence and establishing and defending legal rights.
Please note a Subject Access request under data protection legislation gives you the right to obtain a copy of the personal information we hold about you. TfL is only able to disclose personal information related to a third party (including CCTV) in very limited circumstances, where is lawful for us to do so in accordance with data protection legislation. If you are a member of the public that has been the victim of crime or anti social behaviour on the transport network, we recommend that you report the matter to the police if you haven't already done so and ask the police officer in charge of the investigation to make a formal request to TfL for the information. There is a well-established process for making such requests to TfL, and the investigating officer should be aware of this.
If you are contacting us because you have lost property on the transport network, please contact our Customer Service teams in the first instance.
Select the relevant option:
Oyster or contactless journey history
If you are a registered Oyster or contactless payment card customer, you can access your journey/payment history and other personal information by signing into your online account. Oyster card journey history is retained for between 8 and 9 weeks after the card has been used. The journey data in the ticketing system is then disassociated from your card during the ninth week. For contactless payment cards, journey history is retained for 13 months. Further information on how to contact us about your Oyster or contactless journey history can be found on our help & contact page.
Taxi and Private Hire licensing
You can make a Subject Access request for your personal information held by Transport for London in connection with taxi and private hire licensing. The form below will give you guidance on how to make a request.
Road User Charging and Direct Vision Standard
If you are a registered Road User Charging customer, you can see your journey and payment history and other information by signing into your online account. If you receive a Penalty Charge Notice (PCN), there will be two images of the vehicle on the PCN itself.
For access to other associated personal information held by TfL, in connection with Road User Charging please see the Subject Access request form below for guidance on how to request your personal data. You should also read this form if you hold a HGV Safety Permit in order to comply with the Direct Vision Standard or if you have received a penalty charge notice for a traffic contravention.
Traffic enforcement and monitoring cameras
Transport for London (TfL) is only responsible for a limited number of cameras deployed across the TfL Road Network, which is made up of London's main trunk roads. See which roads TfL manages on our map.
Other on-street cameras in London are managed directly by other public authorities.
TfL's traffic monitoring cameras are not used to record images and our enforcement cameras are normally only used to record contraventions of traffic regulations as they are happening.
If you want to request access to images of you or your vehicle that may have been captured by TfL's traffic enforcement and monitoring cameras, read the form below:
London Underground CCTV and body worn cameras
Images from CCTV cameras in London Underground stations are normally only retained for a limited time, however if you want to request access to images of you that may have been captured by London Underground's CCTV cameras, read the form below for more information.
Body worn cameras are worn by some TfL staff including London Underground station staff and Revenue Control Inspectors, Revenue Protection Inspectors on buses, some Bus Station staff, Road Traffic Enforcement Officers and Taxi and Private Hire Compliance Officers. These cameras record audio as well as video images.
TfL's Customer Contact Centre
You can obtain copies of correspondence or recordings of telephone calls you have made to our Customer Contact Centre regarding any of the topics below. The form has information on how to make a request to the Customer Contact Centre.
- Oyster
- Contactless payment card
- London Underground
- Santander Cycles
- Docklands Light Railway
- Elizabeth line
- London Overground
- London's bus services
- Street management
- London Cable Car
- Lost property
- Travel information
- Journey planning enquiries
- Visitor Centres
TfL job applications and staff records
If you are a current/former employee of Transport for London (TfL) or one of its operating subsidiaries (including London Underground Limited, Victoria Coach Station Limited, Tube Lines Limited, etc), or you have previously applied for a job with one of those entities, read the form below to help you request copies of your personal information.
If you are a current or former employee of Crossrail Limited or you have previously applied for a job with Crossrail, please email DPO@tfl.gov.uk for further advice.
TfL Pension Fund
If you are a current or former member of the Transport for London (TfL) Pension Fund, read the form below for more information on how to request access to any associated personal information.
Dial-a-Ride
If you are a current or former member of Dial-a-Ride and want access to your personal information, such as copies of correspondence, or telephone calls you have made, read the form below for guidance on how to make a request.
Bus station CCTV
CCTV images captured on TfL's bus stations are normally only retained for 30 days. If you want to request access to images that may have been captured by TfL bus station CCTV cameras, the form below has more information.
CCTV on London's buses
London's bus services are operated by individual bus companies on behalf of TfL. Any CCTV on London buses is the responsibility of the company that runs that particular service or route.
If you require access to images of yourself recorded by a CCTV camera inside a bus you should contact the company which operates that particular bus route. You can find this information on signs displayed inside each vehicle or on our Who runs your bus page. As images are retained for only a limited time, wherever possible make a request within a week of the images being recorded.
London Transport Museum
If you are a customer of the Museum and want to request copies of personal information that the Museum may hold about you, read the form below for more information.
London Overground
London Overground is operated by Arriva Rail London on behalf of TfL. Any CCTV on the London Overground network (stations and on board a train) is the responsibility of Arriva Rail London. Read the form below for more information on how to make a request to Arriva Rail London.