Using TfL Go for step-free journeys
The app includes detailed step-free maps and step-free journey planning tools such as platform-level information on gaps and steps, manual ramps and level access points needed to board a train. You can also check the status of any lifts and get information on accessible toilets.
Using the interactive map
- Pinch to zoom in and out of the map
![tfl go pinch zoom screen](/cdn/static/cms/images/pinch-to-zoom.jpg)
- Swipe up, down, left and right to move the map around
![tfl go map image showing moving around](/cdn/static/cms/images/pan-map.jpg)
- Find the station or bus stop you want
![tfl go - bus option](/cdn/static/cms/images/tap-buses.jpg)
- Choose a nearby bus stop
![tfl go - find a nearby bus](/cdn/static/cms/images/nearby-buses.jpg)
- See when the next buses at that stop are due to arrive
![tfl go -schedule of nearby buses](/cdn/static/cms/images/nearby-bus-schedule.jpg)
Step-free mode
- Tap on the step-free button to update the map to only show step-free stations
- Activating step-free mode changes your journey planner options so all journeys planned will be step-free to platform
![step-free mode on on tfl go map](/cdn/static/cms/images/step-free-mode-on.jpg)
Step-free to train
![step-free to train icon on tfl go map](/cdn/static/cms/images/stepfreetotrain.jpg)
Step-free to platform
![step-free to platform icon on tfl go map](/cdn/static/cms/images/stepfreetoplatform.jpg)
Step-free to train in one direction
![step-free to train in one direction only icon on tfl go map](/cdn/static/cms/images/stepfreetotrainonedirectiononly.jpg)
Step-free to platform in one direction
![step-free to platform one direction only icon on tfl go map](/cdn/static/cms/images/stepfreetoplatformonedirectiononly.jpg)
Interchange only (step-free to platform or to train interchange only)
- At stations marked with these symbols you can change between lines step-free (sometimes only in one direction), but you will not be able to get in or out of the station without using stairs and/or escalators
![interchange only icon on tfl go map](/cdn/static/cms/images/interchangeonly.jpg)
No step-free access (station at start or end of line)
- These symbols show the direction of a line at stations that are not step-free. You will not be able to get in/out or interchange at these stations
![end of line icon on tfl go map](/cdn/static/cms/images/startendoflinenostepfreeaccess.jpg)
Station information
- Tap on a station on the map
![tfl go tap on a station](/cdn/static/cms/images/first-image-tap-on-station.jpg)
... or search to open a station summary
![tap on station icon on tfl go map](/cdn/static/cms/images/second-image-search-station.jpg)
- Choose whether to show information (this will also centre the map on the station's location) or get directions to that station
![tfl go screenshot](/cdn/static/cms/images/search-station-modal.jpg)
- If you choose 'Show information', you'll see a station summary. Drag this upwards to view full details of the station
![station summary on tfl go map](/cdn/static/cms/images/three-expand-stations.jpg)
- Get station information such as status of lines using this station, live station busyness, fare zone, platform arrivals and toilet availability
![station summary on tfl go map](/cdn/static/cms/images/four-station-expanded.jpg)
Go now
- Tap on the 'Go now' button on the station summary or station information page
![go now button on tfl go](/cdn/static/cms/images/go-now.jpg)
- From here you can plan a journey to the station from your current location
![planned journey on tfl go](/cdn/static/cms/images/journey-planned.jpg)
Step-free information
- Tap on the platform
![platform icon on tfl go](/cdn/static/cms/images/platform-tap.jpg)
- Then tap on the step-free information button
![step-free information on tfl go](/cdn/static/cms/images/tap-step-free.jpg)
- You can see, for example, if there is street to platform or street to train access
![step-free access on tfl go](/cdn/static/cms/images/step-free-info-shown.jpg)
- Tap station with lift disruption
![tfl go access information](/cdn/static/cms/images/reduced-access-station.jpg)
- View and tap on platform affected by lift disruption
![tfl go no lift access warning](/cdn/static/cms/images/station-information.jpg)
- View platform information...
![tfl-go-platform-lift-information](/cdn/static/cms/images/platform-information.jpg)
- ... and platform access information
![tfl go platform access information](/cdn/static/cms/images/platform-access-information.jpg)
Steps and gaps
Step-free to train
Suitable for most customers, including wheelchair users.
Steps: 0 - 50mm (0 - 2 inches)
Gaps: 0 - 85mm (0 - 3.3 inches)
Step-free to platform
Suitable for customers with mobility impairments,luggage and buggies and some wheelchair users.
These stations might have manual ramps.
Steps: 51 - 120mm (2 - 4.7 inches) and 120mm (4.7 inches)
Gaps: 86 - 180mm (3.3 - 7 inches) and over 180mm (7 inches)
![tfl go app - wheelchair ramp info](/cdn/static/cms/images/step-free-info-shown-ramp.jpg)
Set your step-free journey planner options
- Tap on 'Where to?' to search for an address, post code or station and plan a journey from your current location
![where to change journey preferences on tfl go](/cdn/static/cms/images/change-journey-preference-start.jpg)
- Tap on the filters icon to see the journey planner options
![journey options icon on tfl go](/cdn/static/cms/images/tap-journey-options.jpg)
- In the 'Options' screen you can change your step-free journey preferences
![tfl go app - choose step free journey options](/cdn/static/cms/images/options-step-free-mode-on.jpg)
- You can also choose journey results based on Fastest routes, Fewest changes and Least walking
![tfl go with least walking option selected](/cdn/static/cms/images/journey-options-least-walking-selected.jpg)
- Tap 'Travel by' to choose specific modes...
![tfl go - see journey options](/cdn/static/cms/images/journey-options-shown-mode.jpg)
- ... and deselect any modes you don't want to use
![tfl go - filter by mode](/cdn/static/cms/images/journey-options-mode-filter.jpg)
The app will keep your step-free preferences.
When Step-free mode is turned off and then on again, the app will apply the last preference you chose.
Tips for an accessible journey
- Plan ahead, including your return journey - You might need a different route, or alternative station entrance
![tfl go pan menu](/cdn/static/cms/images/first-pan-menu.jpg)
- Status update - Tap on the 'Status' icon on the app landing page to open the service status board
![status on tfl go](/cdn/static/cms/images/status-updates-click.jpg)
- Check on the status on individual lines - tap on a line to see a summary of the current disruption
![esub on tfl go](/cdn/static/cms/images/esub-screen.jpg)
- Check out the platforms you will use - see if they have steps and gaps you can manage, a manual ramp for boarding the train, or has designated level-access points for getting on or off trains. (You might need these points even at level-access platforms to get off the train at your destination)
- Make sure all lifts you need are in service - no step-free journeys shown would include routes where a lift is unavailable
- Book ahead to get help at London Overground or Elizabeth line stations by calling 0343 222 1234 (call charges may apply)
- Find a Blue Badge parking spot
When travelling
- For your own safety, do not use a moving escalator unless you can step onto it, stand on it and step off it
- If you have problems with your planned route, please contact a member of staff at the station (or use the Help Point). Ask if staff are able to assist you and if it is safe to do so
- If you are unable to complete your planned step-free journey because the lifts are out of service, we will help you find an accessible route to your destination, including booking you a taxi if there is no suitable route by public transport
Feedback and support
If you have any issues with the app:
- Get in touch within the settings panel in the app
- Email us at tflappfeedback@tfl.gov.uk
- Telephone 0343 222 1234 (charges may apply) or textphone 0800 112 3456
- Check our TfLAccess feed on Twitter for news and information about accessibility on London's transport network